CURRENT SITUATION: Auckland is at Alert Level 3 Step 2. The rest of New Zealand, including all of Waikato, is at Alert Level 2. 

Under Alert Level 3 community-based Audiology services can operate according to the criteria specified by the Ministry of Health (Alert Level 3).  At Alert Level 2 Audiology clinics are able to offer in-person appointments, however telehealth and virtual appointments are still the preferred option, particularly for vulnerable clients.

If you have any questions or concerns, please contact your usual audiology provider or if urgent your doctor. 


Audiological Services at Alert Level 1

Alert Level 1: Prepare


In Alert Level 1 audiology services can return to normal with the following recommendations:

  • Enable contact tracing e.g. NZ COVID-19 tracer app.
  • Discouraging patients to attend appointments when they are sick e.g. screening
    prior to appointment, public messaging
  • Good infection prevention control measures are in place such as frequent hand washing and cleaning
  • Physical distancing is not required but is encouraged where possible

Audiological Services at Alert Level 2

Alert Level 2: Reduce

COVID-19 is still out there - Play it safe


At Alert Level 2, health and disability services can operate normally, provided they implement additional practices and meet the Ministry of Health’s requirements for reducing the risk of transmission and keeping us safe. The Ministry of Health is still recommending that telehealth services be provided where appropriate and necessary but in the main Audiology clinics can provide many of their usual services.

Operating at Alert Level 2, Audiology services will be implementing the following practices

  • Risk assessment and screening for potential COVID-19 infection of all people coming into clinics

  • Good hygiene and infection control practices including use of PPE as deemed necessary

  • Physical distancing – keeping people 1 – 2 metres apart

  • Recording contact details of people visiting the clinic to support contact tracing if necessary

Screening prior to entering an Audiology clinic is an important infection control measure. If you are deemed to be a possible risk your clinician may ask you to postpone your appointment until the risk has passed. They may also suggest you contact your GP or Healthline for further information. If you develop any symptoms or feel unwell prior to attending your appointment, please contact the clinic. You may be asked to re-schedule.

Your clinician may wear some form of PPE – such as surgical masks and gloves. Your clinician will determine whether the use of masks and gloves is required based on their clinical assessment and the risk screening you completed prior to the appointment. The best evidence to date does not indicate that masks are required if there is no risk of COVID-19 and the procedure being undertaken does not require more than 15 minutes of close contact (closer than 1 metre). If you have any concerns, please feel free to discuss this with your clinician.

Masks may make communication a little more difficult. If your clinician is using a mask, please do not hesitate to ask your clinician to repeat and clarify anything you do not hear properly.

Contact tracing is one of the foundations of managing transmission of the COVID-19 virus and you can expect that you and any support person coming to the appointment with you will be asked to provide contact details to enable this to happen should it be necessary.

If you have any specific questions, please contact your service provider for further information.

Audiological Services at Alert Level 3

Alert Level 3: Restrict

Stay home to stop the spread of COVID-19 in the community


At Alert Level 3 community audiology services may only be provided via non-contact methods such as telephone, telehealth, and non-contact delivery. Clinics will not be open to the public or for face-to-face appointments.

Under Alert Level 3 some face-to-face appointments may be provided for urgent care appointments, but only so long as clinicians can take appropriate measures to manage public health risks. Clinicians are expected to use a high level of clinical judgement when considering whether a patient meets the urgent criteria for a face-to-face consultation.


Useful Links

Unite against COVID-19

This website has everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates.

Visit website

Booking a vaccination through your DHB

Find out about the vaccine rollout in your region, and how vaccination bookings will work through your district health board (DHB).

Click here for vaccination information >


Healthline is staffed by an experienced team that includes registered nurses, paramedics and health advisors, who can provide you with health information and advice on care.

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Ministry of Health COVID-19 Update

This section provides the latest updates, information and advice on COVID-19.

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Veterans' Affairs COVID-19 Updates

This dedicated section of the Veterans' Affairs website has information about how they're responding to COVID-19. This section will be kept updated with the latest information.

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ACC COVID-19 Updates

The response to COVID-19 continues to move at pace. Find ACC's advice and updates on COVID-19 for clients, providers, and businesses.

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National Foundation for Deaf & Hard of Hearing

Support and resources for Deaf and hard of hearing New Zealanders.

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The Mental Health Foundation

The Mental Health Foundation have put together an excellent resource on their website.  It contains Top Tips for looking after mental wellbeing, FAQ about Covid -19, and an amazing further reading list.

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Getting Through Together

The Getting Through Together campaign shares ways that New Zealanders can cope with the stress of COVID-19.

Visit website